General Benefits from Employee Training and Development

  • Increased job satisfaction and morale among employees
  • Increased employee motivation
  • Reduced employee turnover
  • Increased efficiencies in processes, resulting in financial gain
  • Increased capacity to adopt new technologies and methods
  • Increased innovation in strategies and products
  • Enhanced company image and brand in the marketplace

Success in business

Success in business means providing quality work and great customer service at a good price. It means keeping up with technology and staying ahead of the competition. To do that, you need skilled staff who are full of ideas, know the job and understand business priorities. That means they need quality training.

A skilled, trained workforce can dramatically improve bottom line performance, adding value to products and services and making it easier to compete internationally. Satisfied and motivated workers mean higher levels of staff retention, lowering the costs of recruitment.

Internal training is very important but an external training process can add interest, give a greater breadth of experience and working practices, and give better opportunities for discussion with other people facing the same problems.

It's Your Money

You’re paying for the training in many ways. The first cost is the course fee. You’re paying the employee’s wages while they’re at the program. The employee is making no contribution to your business while away. You’re also paying if you need temporary help or overtime to cover the absence. You’re entitled to value for money.


Training can be very successful. But it’s up to you to ensure you get what you pay for. Focus on on-job improvement. That’s what training’s supposed to be about.

What To Do Now?

Before sending any employee on a course ensure that the course objectives are specific and measurable. And make sure you debrief in depth. If a course doesn’t meet your standards, complain to the organization running the program.

Advantages of Off The Job Training

  1. This type of training gets employees away from their work environment to a place where their frustrations and bustle of work are eliminated. This more relaxed environment can help employees to absorb more information as they feel less under pressure to perform.
  2. Can be a source to supply the latest information, current trends, skills and techniques for example current employment legislation or other company law and regulations, current computer software or computerised technologies or improved/innovative administrative procedures. These new skills can be brought back and utilised within the company.
  3. Experts in their field would cover these courses, and this would mean that training for staff members would be taught to a reasonable standard.
  4. As the courses are held externally, our company would not have added costs incurred as a result of extra equipment or additional space.
  5. Sending an employee on a course could help to make an employee feel more valued as they would feel as if they are receiving quality training.
  6. As many courses or seminars invite employees form other companies to attend, this would allow employees to network and perhaps drum-up business.

From Retail ITO

As a result of completing our qualifications, employees:
are more productive, confident, efficient and committed to their work and workplace

are more highly motivated towards skills development
have better awareness of career pathways and opportunities for improvement
value their qualifications as a recognition of their skills and an asset to their careers.

Our 2010 Customer Satisfaction Survey shows that as a result of training:
89% of workplaces believe their staff are becoming more confident and productive.
92% of workplaces believe we provide relevant qualifications for their business.
93% of workplaces are satisfied with the resources they are provided with their qualifications.
92% of trainees are satisfied their training is helping with their skill development which in turn is benefiting their employer.
91% of trainees find the training process easy to follow with good support material provided.

From Competenz



  • Increased competitiveness, responsiveness and customer satisfaction
  • Increased productivity, efficiency and profitability
  • Reduced downtime, waste and need for supervision
  • Increased employee commitment to a positive workplace culture
  • Enhanced employee loyalty and lower staff turnover
  • Smarter, safer work environments.


  • Improved competitiveness, greater efficiencies
  • A narrowed skills shortage gap
  • A more competent, productive and flexible workforce
  • Improved overall industry capability.


  • Increased skills
  • Increased prospects for promotion
  • Increased morale, motivation and self-esteem
  • Increased job satisfaction
  • Increased confidence to work with new technologies.

Using Training Effectively

External Training Courses

The main advantage of using external trainers is that they are specialists.
  • The trainer may have spent years refining a training course.
  • The trainer can bring you up to date with current best practice.

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