Be the solution not the problem

When you are in a customer service industry you tend to notice things more and see examples everywhere. Most weekends I go out to play golf with a few friends, we tend to start early so we still have the rest of the day free afterwards.  We like to try different golf...

Did you really mean to say that?

It’s really funny when you start to look at things more closely you start to see why some organisations cause themselves issues and become their own worst enemy.  I thought I would share a true (and frustrating) story with you to highlight this point. I was out...