Do you ever contact a company and afterwards think; “Thank goodness that person doesn’t work for me?”.
I have had just that thought after receiving woeful customer service from a company that I had wanted to purchase from.
I chose the company as I had been recommended one of their sales team. When I rang I was met with “Is he expecting you? Hold on and I’ll try and find him.”
After a wait of over a minute, she came back with “I can’t find him, do you want to call back? Cool. See ya.”
How would you feel if you knew that was how your front-line staff were talking to your customers?·
- No professional greeting stating either the company or their name·
- No courteous transfer of call· Not attempt to find out my needs·
- No attempt to get my details·
- No professional farewell
And guess what? No sale!
Could your customers be experiencing this type of poor customer service and could you be losing sales as a result?
If you are the kind of person who is keen to develop your team to reach their professional potential, then make contact on either 09 447 1994 or email firstname.lastname@example.org
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