by RapidResultsNZ | Jun 20, 2012 | Customer Service
Collecting Debt… …Okay, so we’ve all been there right? We do a great job of getting the customer, providing services to the customer and maintaining the relationship – then our accounts team, with one call, letter or email destroy all our good...
by RapidResultsNZ | Apr 13, 2012 | Coaching, Customer Service, Self Development, Team Building
As customers we often complain about the level of service we receive from people we are trying to spend money with. How many times have you ever thought about how we interact with those providers and whether or not our manners and the way we interact with providers...
by RapidResultsNZ | Jan 23, 2012 | Customer Service
Some people seem to think customer service is this really hard set of skills, techniques and magical formulas that are learnt in secret service school! It starts with good manners The fact of the matter is that good service starts with something as simple as good...
by RapidResultsNZ | Dec 13, 2011 | Customer Service
It never ceases to amaze me how some businesses seemingly give no thought about that first customer interaction with them. I have phoned a number of companies recently as a customer and have been met with a reception that ranged from a chilly Antarctic wind to a...
by RapidResultsNZ | Nov 28, 2011 | Customer Service
A common frustration we hear from leaders and managers, is customer service staff who never seem to know the answers to the questions that really matter when you’re trying to resolve customer complaints. Another frequent dilemma is how to get members of your team to...
by RapidResultsNZ | Nov 28, 2011 | Customer Service
For people in the customer service industry, saying no can be a daily occurrence. So, to be able to say it and not offend is a great skill to learn and can be easier than you think. Saying no can be tough sometimes. I think it’s our natural desire to want to help. For...
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