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September 2020

Managing Multiple Priorities

September 8

Managing Multiple PrioritiesHow to Meet Deadlines and Get More Done WITHOUT Being Constantly StressedA number of companies are wanting their teams to be more effective with their time particularly post-lockdown. Time management skills can help to reduce or even eliminate stress, make individuals more productive, help to meet deadlines and lower stress levels.     This Managing Multiple Priorities course aims to provide the attendee with the tools to plan and prioritise their time and get the most out of each…

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Personality Types, Conflicts and Communication

September 17 @ 8:00 am - 5:00 pm

Personality Types, Conflicts & CommunicationUnderstand the psychology around communication and how you can change your thinking to achieve more effective outcomes.BONUS!!!This course also includes LEGO SERIOUS PLAY --- a methodology used in order to identify communication challenges, problem solve... and have loads of fun doing it!What You'll Learn Personality and communication styles and why they are important Communication and values – why values are important Changing patterns Body language wins every time! Social media & communication How our thinking influences…

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October 2020

Lego Serious Play for Trainers

October 21 @ 8:30 am - 5:00 pm

Ensuring that EVERYONE in your training class is participating and interacting successfully with your training method.Providing a tool (LEGO) and a method to ensure that everyone is involved in, contributing to and enjoying the training.So What? Lego Serious Play provides you with an innovative and and powerful asset to add to your "Training Tool Kit." It can be used in any industry, for any age and for almost any kind of training to inspire confidence, creativity, teamwork and innovative thinking.Telephone:…

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November 2020

Debt Collection

November 17

Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues get anxious to make calls asking for money… Or if you or your team needs to be upskilled on soft skills needed in overcoming customer…

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Customer Service Workshop

November 19
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand

Master the skill that creates great customer experience and increases customer retention. Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivation Better control in conversations between customers and team members Increase rapport building skills to strengthen customer relationshipsTools and techniques for managing and calming upset customers Improved questioning and listening…

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