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March 2021

Train the Trainer for Trainers and Presenters

March 17 - March 18
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand
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Train the Trainer For Trainers & Presenters What Is Your Goal? To organize& plan a training course. To teach a technical skill. To train a new team member. Give a networking presentation? Effectively use NLP techniques. Conduct a FUN event. To present to your team. To facilitate a class. Our Goals To give the tools to create presentations or training sessions that imparts knowledge and influences change To understand how to get people engaged Know the fundamentals you need to…

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Team Leader Development

March 24 - March 25
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand
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Team Leader Development What's In It For You? Increase team leader knowledge and skills Get the best out of your team Relate the content to various situations and personal needs of attendees Network opportunity for people from different industries to learn from each other Fast Action Bonus Receive a 10% discount to complete the New Zealand Certificate in Business – Introduction to Team Leadership What You'll LearnCommunication Overcome the barriers of communication Effective questioning and listening techniques Building and sustaining…

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April 2021

Debt Collection

April 14 - April 15

Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues get anxious to make calls asking for money… Or if you or your team needs to be upskilled on soft skills needed in overcoming customer…

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Customer Service Workshop

April 14
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand

Master the skill that creates great customer experience and increases customer retention.Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivationBetter control in conversations between customers and team membersIncrease rapport building skills to strengthen customer relationshipsTools and techniques for managing and calming upset customersImproved questioning and listening skills so customers don’t…

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May 2021

Managing Remote Staff

May 10

   Manage Your Remote Team EffectivelyUnderstand how people respond to change (especially if remote working is new to them!) and how to support them to make the change & tap into their motivation.Identify the ways long-distance managers sabotage their own/teams’ success & how to avoid this.Understand the role that language plays, when communicating remotely. Learn how to communicate descriptively, instead of evaluatively.Understand that your Coaching skills are more valuable than your Management skills, including: a) What is coaching?b) The origins…

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