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April 2021

Debt Collection

April 14 - April 15

Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues get anxious to make calls asking for money… Or if you or your team needs to be upskilled on soft skills needed in overcoming customer…

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Customer Service Workshop

April 14
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand

Master the skill that creates great customer experience and increases customer retention.Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivationBetter control in conversations between customers and team membersIncrease rapport building skills to strengthen customer relationshipsTools and techniques for managing and calming upset customersImproved questioning and listening skills so customers don’t…

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May 2021

Managing Remote Staff

May 10

   Manage Your Remote Team EffectivelyUnderstand how people respond to change (especially if remote working is new to them!) and how to support them to make the change & tap into their motivation.Identify the ways long-distance managers sabotage their own/teams’ success & how to avoid this.Understand the role that language plays, when communicating remotely. Learn how to communicate descriptively, instead of evaluatively.Understand that your Coaching skills are more valuable than your Management skills, including: a) What is coaching?b) The origins…

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August 2021

Blended Leadership Development

August 13 @ 8:30 am - 4:00 pm
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand
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September 2021

Team Leader Workshop

September 29 @ 8:30 am - September 30 @ 5:00 pm
Rose Park Hotel, 92 Gladstone Road
Parnell, New Zealand
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