Core Goals

  • Affordable
  • Caring
  • Ethical
  • Innovative
  • Knowledgeable
  • Measurable

Our Mission

To be the partner of choice for skills assessments and the design and delivery of cost effective training solutions.

Rapid Results is the leading premier provider of Contact Centre training with over 15 years of practical experience training and developing the New Zealand market.

Areas of expertise include customer service, sales, leadership, communication, difficult customers and more. All courses are developed based on an ROI for the organisation with every stage of a project measurable.

Measurements – the ability to work with clients and set measures around the project that Rapid Results can be held accountable to.

ROI – working with clients to develop a Return on Investment model and set of figures that will show the benefits and gains from the project undertaken.

Ongoing sustainable change – the ability to make a positive difference to an organisation that is long term and not just a ‘flash in the pan’ and then back to business as usual.

Training guarantee – Rapid Results are so confident in their abilities that they give a 100% guarantee on training provided to remove you from any risk.


Having worked with hundreds of organisations across Australasia from Top 200 organisations, Government departments and privately owned SME’s Rapid Results has proved time and time again that training can be measurable, accountable and achieve long term results while being fun, engaging and interesting.

To find out how we can assist you today Click Here.


  • Debitsuccess engaged Rapid Results over the last three years to deliver customer service/customer experience training to our 90 seat contact centre team. Rapid Results Trainers are of a very high standard and deliver rapid results as evidenced in our winnings for the Credit Control and finalists for Customer Service categories at the CRM Consulting Awards for the past few years.


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    Siala Picture
    Siala Uepa – Holmes
    Contact Centre Manager
  • “Loved the 5 day workshop, the classroom based exam kept us all on our toes. I would recommend this course to any new or existing Contact Centre Managers, very well organised, informative and the presenters were very knowledgeable and presented the information well. For me personally this was a good refresher and also a great learning experience.


    The Workshops allowed candidates to network, share ideas, and walk away with immediately applicable actions they can take back to their teams to begin making positive impacts. It’s always a pleasure to attend this event and meet with other Contact Center professionals who really “get” it!”


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    Riteshni Gounder
    Customer Care
  • We’ve used Rapid Results to hone the conflict resolution skills for our Customer Service team. After attending one of these courses, our staffers always come out equipped with some extra know-how and keen as a bean to put the things they’ve learned into action. Here are just a few of their comments:


    • “Would recommend this to anyone. J”
    • “Tracey is amazing and needs to come back for more of these sessions.”
    • “Tracey was lovely, helpful and encouraged participation all day – she also remembered everyone’s names.”
    • “This training was amazing. Tracey is stunning and I have learnt so much. Definitely will be implementing these ideas & tools.”
    • “Was incredibly helpful & I’ll be using a lot of it in my work/life.”

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    Ian Davey
    Training & Quality Manager

Rapid Results Team Members

Tony Home Page
Tony Burnet

Managing Director

Carolyn Home Page
Carolyn Burnet

Joint CEO


Philippine Branch Co-Coordinator

Terry Williams

Training Consultant

Linda Guirey

Training Consultant

Anna Homepage
Anna James

Marketing & Project Coordinator

Cherri Holland

Training Consultant

Elaine McMeeking

Training Consultant

Tracey Brake

Training Consultant

Derek Good
Derek Good

Training Consultant

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