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October 2020
Team Leader Development
Team Leader Development What's In It For You? Increase team leader knowledge and skills Get the best out of your team Relate the content to various situations and personal needs of attendees Network opportunity for people from different industries to learn from each other Fast Action Bonus Receive a 10% discount to complete the New Zealand Certificate in Business – Introduction to Team Leadership What You'll Learn Communication Overcome the barriers of communication Effective questioning and listening techniques Building and…
Find out more »Lego Serious Play for Trainers
Ensuring that EVERYONE in your training class is participating and interacting successfully with your training method.Providing a tool (LEGO) and a method to ensure that everyone is involved in, contributing to and enjoying the training.So What? Lego Serious Play provides you with an innovative and and powerful asset to add to your "Training Tool Kit." It can be used in any industry, for any age and for almost any kind of training to inspire confidence, creativity, teamwork and innovative thinking.Telephone:…
Find out more »Train the Trainer for Trainers and Presenters
Train the Trainer For Trainers & PresentersWhat Is Your Goal? To organize& plan a training course. To teach a technical skill. To train a new team member. Give a networking presentation? Effectively use NLP techniques. Conduct a FUN event. To present to your team. To facilitate a class. Our Goals To give the tools to create presentations or training sessions that imparts knowledge and influences change To understand how to get people engaged Know the fundamentals you need to influence…
Find out more »November 2020
Debt Collection
Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues get anxious to make calls asking for money… Or if you or your team needs to be upskilled on soft skills needed in overcoming customer…
Find out more »Customer Service Workshop
Master the skill that creates great customer experience and increases customer retention. Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivation Better control in conversations between customers and team members Increase rapport building skills to strengthen customer relationshipsTools and techniques for managing and calming upset customers Improved questioning and listening…
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