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Customer Service Workshop

April 14, 2021

Customer Service Workshop

Master the skill that creates great customer experience and increases customer retention.


Stand out from the crowd and beat your competition

This Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.

Goal #1

Staff will have a higher appreciation of their attitude and motivation

Goal #2

Better control in conversations between customers and team members

Goal #3

Increase rapport building skills to strengthen customer relationships

Goal #4

Tools and techniques for managing and calming upset customers

Goal #5

Improved questioning and listening skills so customers don’t have to repeat themselves

Goal #6

An overall improvement in the level of customer service provided

How to Register

Option 1: Click the “Enrol Now” button above and pay online. Once we receive your payment confirmation, we will send you an email for the next steps.

Option 2: Email carolyn@rapidresults.co.nz to get more details.

Option 3: Call us at (09) 447 1994 to get more information about the workshop.

Customer Service Stats You Can’t Ignore

“After one negative experience, 51% of customers will never do business with that company again.”

“Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.”

“It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.”

“68% of customers said that a pleasant representative was key to their recent positive service experiences, and 62% said that a representative’s knowledge or resourcefulness was key.”

The Right Choice

Great customer service skills increase sales and retention. They produce loyal customers that bring repeat business to the company.

What You'll Learn

  • Customer Service Fundamentals
  • Difficult Customers
  • Building Rapport
  • Attitude
  • Effects of our language
  • Capture Your Listener
  • Questioning Skills
  • Listening Skills

What Students Say

“Excellent delivery, engaging training. Best so far in my years of public service…”

“Amazing course! I would do it again in a heart beat. This course is life-changing. I’m happy and very satisfied!”

“The training was fun. Everyone got to participate and the Trainer was very engaging!”

“It helped with the way I will want to go to work now. How to make it better for me…”

DATE: Wednesday 14th April

VENUE: Rose Park Hotel 92 – 102 Gladstone Road Parnell Auckland 1010

COST: $620 + GST


April 14, 2021


Rose Park Hotel
92 Gladstone Road
Parnell, New Zealand