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Debt Collection
April 14, 2021 - April 15, 2021
Take your debt collection skills to the next level
Debt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business.
If you, your team members or your colleagues get anxious to make calls asking for money…
Or if you or your team needs to be upskilled on soft skills needed in overcoming customer resistance or difficult behavior…
Consider this as your VIP invitation for our Debt Collection virtual workshop on April 14 & 15.
This workshop is very thorough and includes everything from outbound calling to negotiation techniques and gaining commitment.
So if you or your team is ready to be in the right “head space” when dealing with customers, reserve your seats NOW.
PLUS, when you register now…
You get 10% off Credit Administration Level 3 qualification.
How to Enrol:
Option 1: Click the “Enrol Now” button above and pay online. Once we receive your payment confirmation, we will send you an email for the next steps.
Option 2: Email carolyn@rapidresults.co.nz to get more details.
Option 3: Call us at (09) 447 1994 to get more information about the workshop.
Our Goal
Help you and your teams understand the psychology of both ourselves and clients when chasing overdue accounts. The focus is on how to negotiate on the phone or face to face while still retaining as a customer. This is for the first stages of collecting outstanding debts – a soft approach to have you high on the list to repay as quickly as possible. The negotiation techniques are also very useful in other areas and not just contained to debt collection.
What We’ll Cover
Gaining Committment
‘Closing’ techniques to get immediate and full settlement.
Outbound Calling
Skills to prepare for debt collection calls. Be in the right “head space”
Influencing Techniques
Words and phrases to motivate positive action and get a firm resolution that the person is committed to follow through with.
Establishing Contact
Get through gatekeeper issues and debtor avoidance. Overcome resistance – change the perspective of the debtor to that of quick and willing cooperation.
Call Flow Understanding
Direct the call and maintain control – minimise call time and number of contacts needed for resolution
Negotiation Skills
Understand the value of negotiation, problem solving and increasing debtor motivation. Respond flexibly to the person’s unique circumstances while standing your ground in terms of company policy and debt resolution.
Options & Alternatives
Give additional options or alternatives that relate to the person’s situation – educate and support for a win-win outcome.
How to Enrol:
Option 1: Click the “Enrol Now” button and pay online. Once we receive your payment confirmation, we will send you an email for the next steps.
Option 2: Email carolyn@rapidresults.co.nz to get more details.
Option 3: Call us at (09) 447 1994 to get more information about the workshop.
Learn From The Comfort of your own Home!
We will use the Zoom platform to deliver this workshop in a virtual classroom environment.
· Limited numbers
· Breakout sessions for discussion & practise
· Fully interactive with participants & facilitator
· Reference material
· 3 months support
“The training is not only applicable to “debt collection” but to all aspects in life. A culmination of multiple theories, disciplines and experience”
“The training and trainer were excellent – I found the entire course very valuable”
How to Enrol:
Option 1: Click the button above and pay online. Once we receive your payment confirmation, we will send you an email for the next steps.
Option 2: Email carolyn@rapidresults.co.nz to get more details.
Option 3: Call us at (09) 447 1994 to get more information about the workshop.