From motivating your team to time management and conflict resolution, effective team leadership is a vital but multi-faceted role in your company. In this course, you will learn the methodologies to lead, inspire, train, and address specific behaviours in your team with confidence, respect, and approachability.


For emerging or existing team leaders, this workshop focuses on the abilities to lead and coach a team. Practical and interactive, the workshop will provide you with immediate tips and tools to implement in the workplace.

Register now for one of the limited spaces on this course to enhance and develop your skills.

Who should attend:

  • Developing Team Leaders
  • New Team Leaders
  • Supervisors
  • Senior Agents / 2ic’s

Course Overview:

  • The Team Leader Role
  • Motivating Your Team
  • Managing Your Time
  • How to Coach
  • How to Give Feedback
  • Managing Conflict
  • Performance Management
  • Building High Performing Teams
  • Effective Leadership
  • Management Styles
  • Assertiveness

Times: 8.30am – 5.00pm

Cost: Includes all meals, certificate and workbook

Participants will also get a copy of the book, ‘Leading a Team‘ from Rapid Results.

ALL public workshops are available as in-house programmes customised to your specific business needs.

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