The art of effective communication
This Communication course is designed for anyone who would like to understand how to communicate more effectively – either by phone or face to face.
- Personality and communication styles and why they are important
- Listening vs hearing – how to improve your listening skills
- The do’s and don’ts of email communication
- Saying No
- Responding rather than reacting
- Assumptions: How we can avoid too mnay assumptions and judgements
- Communication and values – why values are important
- Charging patterns
- Body Language
- Challenging conversations – how to remain calm and control the conversation
- Develop communication skills and understand how different personality types prefer to communicate.
- Improve listening skills and awareness of body language.
- Develop and understanding of the importance and relevance of licing company values.
- Develop strategies for having challenging conversations.