This Communication course is designed for anyone who would like to understand how to communicate more effectively – either by phone or face to face.


  • Personality and communication styles and why they are important
  • Listening vs hearing – how to improve your listening skills
  • The do’s and don’ts of email communication
  • Saying No
  • Responding rather than reacting
  • Assumptions: How we can avoid too mnay assumptions and judgements
  • Communication and values – why values are important
  • Charging patterns
  • Body Language
  • Challenging conversations – how to remain calm and control the conversation


  • Develop communication skills and understand how different personality types prefer to communicate.
  • Improve listening skills and awareness of body language.
  • Develop and understanding of the importance and relevance of licing company values.
  • Develop strategies for having challenging conversations.


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