This Communication course is designed for anyone who would like to understand how to communicate more effectively – either by phone or face to face.

Objective

• Personality and communication styles and why they are important
• Listening vs hearing – how to improve your listening skills
• The do’s and don’ts of email communication
• Saying No
• Responding rather than reacting
• Assumptions: How we can avoid too mnay assumptions and judgements
• Communication and values – why values are important
• Charging patterns
• Body Language
• Challenging conversations – how to remain calm and control the conversation

Outcomes:

• Develop communication skills and understand how different personality types prefer to communicate.
• Improve listening skills and awareness of body language.
• Develop and understanding of the importance and relevance of licing company values.
• Develop strategies for having challenging conversations.