Master the skill that creates great customer experience and increases customer retention.Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivationBetter control in conversations between customers […]

Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues […]

   Manage Your Remote Team EffectivelyUnderstand how people respond to change (especially if remote working is new to them!) and how to support them to make the change & tap into their motivation.Identify the ways long-distance managers sabotage their own/teams’ success & how to avoid this.Understand the role that language plays, when communicating remotely. Learn […]