by RapidResultsNZ | Jan 23, 2012 | Customer Service
Some people seem to think customer service is this really hard set of skills, techniques and magical formulas that are learnt in secret service school! It starts with good manners The fact of the matter is that good service starts with something as simple as good...
by RapidResultsNZ | Jan 17, 2012 | Staff Management
It’s that dreadful duty that falls to many managers to address the issue of personal hygiene or body odour (body odor). I’ve had to do it and there’s no fun, easy way to tackle it but there are some points that can make the job a bit more palatable...
by RapidResultsNZ | Jan 17, 2012 | Training & Development
The short answer is yes you can! The long answer is how you do it. I talked about reduction techniques in a previous induction blog but this focus is on faster uptake and longer retention of material. As the saying goes ‘time is money’ and the longer you have new...
by RapidResultsNZ | Jan 16, 2012 | Training & Development
Induction, onboarding, welcoming, whatever name you use for your programme it means the same thing: reinforce the person’s decision to join your organisation and give them the skills and confidence to ensure they can do what they have been hired for. The...
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