How NOT to Bore Your Audience When Presenting

Great presentations have engaged audience. Let’s face it. It’s one of the common challenges of presenters, especially those who are presenting the first time. For one, standing in front of people to present a message can be nerve-wracking in itself.   Keeping your...

The Role of Customer Service

Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
Don’t talk to me – go to our website!

Don’t talk to me – go to our website!

Christmas is racing towards us and many businesses are under pressure as they become busier. This does not mean that it is acceptable to dictate how your customers, or potential customers, can contact you. No customers = No business. Continue to provide superb...