How NOT to Bore Your Audience When Presenting

Great presentations have engaged audience. Let’s face it. It’s one of the common challenges of presenters, especially those who are presenting the first time. For one, standing in front of people to present a message can be nerve-wracking in itself.   Keeping your...

The Role of Customer Service

Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
Don’t talk to me – go to our website!

Don’t talk to me – go to our website!

Christmas is racing towards us and many businesses are under pressure as they become busier. This does not mean that it is acceptable to dictate how your customers, or potential customers, can contact you. No customers = No business. Continue to provide superb...
A Change Is Gonna Come

A Change Is Gonna Come

“Change is the one thing you can count on” It’s a saying we’ve all heard before. Change in life can be planned or unplanned, positive or negative, and quite often somewhat anxiety-inducing. It is something that we will all face in almost every aspect of life at some...
Leadership vs Management

Leadership vs Management

‘Leadership’ and ‘Management’ are terms that are often used interchangeably in an organisation. While in a lot of ways the two concepts do overlap, the difference between leadership and management is quite simple; leaders lead people, managers manage tasks. In this...