by Carolyn Burnet | Jun 23, 2019 | Staff Management, Training & Development
What type of training is needed? Senior Managers know the benefit of training their people: reduction in churn, better productivity, higher engagement, improved team work, personal responsibility…and the list goes on. However, how do they know who are the right people...
by Carolyn Burnet | Jun 23, 2019 | Business, Customer Service
In today’s global marketplace, there is only one true differentiator to make a company standout: Customer Service. The marketplace is very competitive across all industries – with consumers shopping not only between companies, but across countries. Look at the things...
by Carolyn Burnet | Jun 23, 2019 | Change Management, Staff Management
“Glad he’s gone – he just didn’t fit in.” Ouch – not a nice legacy when leaving a company. But who’s actually responsible for having team members “fit”? Inductions need to entail more than contracts, introductions, and technical training. New people need to know why...
by Carolyn Burnet | Jun 23, 2019 | Self Development, Training & Development
I love, love, love reading books! Poring through beautifully illustrated pages, nodding in agreement over a well-worded sentence, and lots of internal messages of “I must remember that”. Wait a few days and…. Nothing! I haven’t retained the information that so excited...
by Carolyn Burnet | Jun 23, 2019 | Customer Service, Uncategorized
Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
Recent Comments