by RapidResultsNZ | Mar 11, 2013 | Staff Management, Team Building, Team Leadership
One way you can help your team to peer manage each other is to set up a team charter. This is a set of guidelines that says, ‘This is how we work around here’. Another name for this is a Team Constitution. Always include the team in setting up a team charter. Never...
by RapidResultsNZ | Nov 5, 2012 | Change Management, Staff Management, Team Leadership
In the business world, there is a constant flow of change. In fact, some industries are all about change. We have new technologies, restructures, new team members, new board members, changes in governments, new laws etc. Managing people through change is often...
by RapidResultsNZ | Sep 3, 2012 | Managing Stress, Staff Management, Team Leadership
There will definitely be times when you need to hold a difficult or courageous conversation. This basically means that you have a situation that needs addressing. There are some things that just don’t go away or get worse the longer you leave them. It’s not just the...
by RapidResultsNZ | Aug 6, 2012 | Staff Management, Team Building, Team Leadership
As a leader, managing conflict is part of your role. It comes with the territory and you can use conflict that exists as a positive in your team. Don’t be afraid of conflict. In basic terms, conflict can be a difference of opinion. It’s healthy and helps to innovate...
by RapidResultsNZ | Aug 1, 2012 | Managing Stress, Self Development, Staff Management, Team Leadership
For many people, searching for delegation tips means they are looking for a short cut to free up some time. The real area to improve on is to stop making excuses for not delegating and there are plenty of them. Usually, their reasoning has no actual basis of truth –...
by RapidResultsNZ | Mar 20, 2012 | Team Leadership
In conjunction with CRM Consulting, Rapid Results put together a one day Team Leader Summit for the sole benefit of networking and improving career planning for people in the contact centre industry. The summit was booked solid, with more than 40 team leaders from...
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