Personality Types, Conflicts & CommunicationUnderstand the psychology around communication and how you can change your thinking to achieve more effective outcomes.BONUS!!!This course also includes LEGO SERIOUS PLAY --- a methodology used in order to identify communication challenges, problem solve... and have loads of fun doing it!What You'll Learn Personality and communication styles and why they […]
Ensuring that EVERYONE in your training class is participating and interacting successfully with your training method.Providing a tool (LEGO) and a method to ensure that everyone is involved in, contributing to and enjoying the training.So What? Lego Serious Play provides you with an innovative and and powerful asset to add to your "Training Tool Kit." […]
Train the Trainer For Trainers & Presenters What Is Your Goal? To organize& plan a training course. To teach a technical skill. To train a new team member. Give a networking presentation? Effectively use NLP techniques. Conduct a FUN event. To present to your team. To facilitate a class. Our Goals To give the tools […]
Team Leader Development What's In It For You? Increase team leader knowledge and skills Get the best out of your team Relate the content to various situations and personal needs of attendees Network opportunity for people from different industries to learn from each other Fast Action Bonus Receive a 10% discount to complete the New […]
Master the skill that creates great customer experience and increases customer retention.Stand out from the crowd and beat your competitionThis Customer Service course is designed for all people who interact with customers regularly either by phone or face to face.Staff will have a higher appreciation of their attitude and motivationBetter control in conversations between customers […]
Take your debt collection skills to the next levelDebt collection can be tough. But like any other aspects in business, it has to be done. After all, unpaid invoices and delinquent accounts can have a huge financial impact on the day to day operations of a business. If you, your team members or your colleagues […]
Manage Your Remote Team EffectivelyUnderstand how people respond to change (especially if remote working is new to them!) and how to support them to make the change & tap into their motivation.Identify the ways long-distance managers sabotage their own/teams’ success & how to avoid this.Understand the role that language plays, when communicating remotely. Learn […]