by RapidResultsNZ | Aug 6, 2013 | Customer Service
In a phone based role, you don’t have visual clues to give away to the caller, so you may think you’re able to get away with a bit more. Be careful because your attitude can mess it up for you if you have a bad one. Let’s consider a train with carriages. If the...
by RapidResultsNZ | Jan 23, 2012 | Customer Service
Some people seem to think customer service is this really hard set of skills, techniques and magical formulas that are learnt in secret service school! It starts with good manners The fact of the matter is that good service starts with something as simple as good...
by RapidResultsNZ | Nov 28, 2011 | Customer Service
For people in the customer service industry, saying no can be a daily occurrence. So, to be able to say it and not offend is a great skill to learn and can be easier than you think. Saying no can be tough sometimes. I think it’s our natural desire to want to help. For...
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