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Creating a Positive First Impression on the Phone

by RapidResultsNZ | Aug 6, 2013 | Customer Service

In a phone based role, you don’t have visual clues to give away to the caller, so you may think you’re able to get away with a bit more. Be careful because your attitude can mess it up for you if you have a bad one. Let’s consider a train with carriages. If the...

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