by RapidResultsNZ | Aug 6, 2013 | Customer Service
In a phone based role, you don’t have visual clues to give away to the caller, so you may think you’re able to get away with a bit more. Be careful because your attitude can mess it up for you if you have a bad one. Let’s consider a train with carriages. If the...
by RapidResultsNZ | Jan 30, 2013 | Customer Service, Sales Skills
When you are in a customer service industry you tend to notice things more and see examples everywhere. Most weekends I go out to play golf with a few friends, we tend to start early so we still have the rest of the day free afterwards. We like to try different golf...
by RapidResultsNZ | Nov 27, 2012 | Customer Service, ROI, Sales Skills
It’s funny how things change. Once upon a time if you didn’t have a business card in a business situation people would look at you sideways and not take you seriously. Why would you? The person you are dealing with can’t be a professional, they...
by RapidResultsNZ | Oct 18, 2012 | Customer Service
It’s really funny when you start to look at things more closely you start to see why some organisations cause themselves issues and become their own worst enemy. I thought I would share a true (and frustrating) story with you to highlight this point. I was out...
by RapidResultsNZ | Aug 27, 2012 | Customer Service, Staff Management
If you are anything like me you will laugh out loud at this story – read to the end as there are some good points! THE GAS BILL You will like this… And it is a true story! On Thursday, 24th January 2002, Derek Guille broadcast this story on his afternoon...
by RapidResultsNZ | Aug 3, 2012 | Change Management, Customer Service, Sales Skills, Self Development, Staff Management, Time Management
I know I am not the only one who rolls their eyes when thinking of getting tradespeople round to do some work. A history and reputation of no shows, no calls, no follow up, no quotes or my personal favourite leaving halfway through a job because they have another job...
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