by RapidResultsNZ | Mar 11, 2014 | Change Management, Customer Service, Self Development, Staff Management, Team Leadership
Have you ever noticed there are some people in your life that just seem to do nothing but take? These are the people that you only hear from when they want something or when you do connect are rude or disrespectful to you but then expect you to help them. You know...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
by RapidResultsNZ | Apr 17, 2013 | Managing Stress, Self Development, Staff Management
As we all know, sometimes life throws up unexpected problems or situations that we would rather not have to deal with. When there are arguments or disagreements, whether at home or in the workplace, it’s easy to put them in the ‘too hard’ basket and...
by RapidResultsNZ | Jan 7, 2013 | Self Development, Time Management
Time management or personal effectiveness is an on-going skill to be learned. Even though we have heard lots of tips on this subject we still struggle to implement good practice. Everyone has exactly the same amount of time in a day (24 hours) – some may...
by RapidResultsNZ | Dec 18, 2012 | Managing Stress, Self Development, Team Building
Most of us will have had a tricky time with a boss whether in the past or perhaps even currently. If so, know that this is not uncommon and that you are not alone. There will be times when you don’t see eye to eye or when you feel like you are being dealt with...
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