Why enter for Awards?

Blog by Carolyn Burnet The CRM Awards are now less than a month away and anticipation is building as to who will win this year! Why do companies enter for Awards? Why go through the stress of preparing your team to be benchmarked against others in your industry? Some...

What is it customers actually want?

Blog by Carolyn Burnet We all talk about Customer Service being paramount in our business. We tell our staff that they must deliver exceptional Customer Service to every customer and we believe that if they do our customers will keep coming back to us – why would they...

Surely everyone loves LEGO

blog by Carolyn Burnet.   I am a self-confessed devotee of Lego – and I am well out of childhood! What’s not to love? And it seems that I am not alone. A baker in London who made an edible Lego wedding cake had 144,154 Facebook Likes, 23,048 Comments and 70,417...

Hey! You passed my bus stop!

Blog by Jade McFadyen. A few weeks ago, my sister shared her experience with me of catching a slightly earlier bus home than she would normally take one Friday evening.  While it wasn’t her normal bus, this bus took the same route home she normally took, passed the...

Play Hard But Keep Reputation Intact

Blog by Tony Burnet.   To round out my trilogy of sports related blogs, and in the aftermath of the Cricket World Cup Final, I thought I would share some insights. Firstly, without a shadow of a doubt the best team in the tournament was Australia and they duly...

Build Bridges Don’t Burn Them

Blog by Carolyn Burnet.   Having bought a company – Rapid Results! – just a few months ago we have had the huge privilege of having the former owners stay with us to ensure a smooth handover.  Having come from a completely different type of business that we were...