Welcome to November! With the end of the year looming and businesses winding down for Christmas, now is the perfect time to invest in some training.

While we appreciate that managing and organising the time for people to attend training can be tricky, the feedback we consistently receive is that it is well worth the effort and time. If business slows down a little bit for you as we draw closer to the end of the year, why not look at giving your people an end-of-year boost, and have them come back in the new year ready to face 2019 with a brand new set of skills?

In the past few months, we have run in-house workshops on;

Handling Challenging Customers

Conflict Resolution
Debt Collection
Company Culture, Values and Behaviour

A quiet time of year can be the perfect time to focus on upskilling your people, and getting ready for the new year.


Are December and January your quiet months? Why not use that time, and the summer period to get ahead with a qualification? It can be a great option to keep your brain ticking along over the summer months!

We offer the following online courses;

  • NZ Certificate in Contact Centres (Level 3)
  • NZ Certificate in Business (Introduction to Team Leadership) (Level 3)
  • NZ Certificate in Credit Administration (Level 3)
  • NZ Certificate in Credit Management (Level 3)

If you would like any more information, or to register for one of these courses, e-mail Carolyn here.


Register for either our below mentioned LEGO: Serious Play workshop on Thursday 21st February, OR our Train The Trainer workshop on Thursday 28th March and receive 10% OFF… just mention the code word: TRAINERDISCOUNT. Contact us here.



And that’s a wrap! Our Personalities, Conflict & Communication workshop held last week was our final public workshop for the year – but we’ve already made a head start on our planning for 2019! See below for a brief description of our upcoming workshops next year.

Thursday 21st: LEGO Serious Play
Come along and unleash your inner creativity, confidence and team building skills with our LEGO Facilitator’s Session! Learn some great tips and tricks on integrating this fantastic tool within your own training – and have loads of fun doing it! If you enrol in this course in conjunction with our Train The Trainer Workshop, receive a 10% discount!

Tuesday 26th & Wednesday 27th: Team Leader (2-day Workshop)
It’s back – once again! By far our most popular course, this 2-day workshop will have you learning all the skills you need to have your team running like a well-oiled machine. From communication to conflict, coaching to feedback, this comprehensive workshop covers it all.

Tuesday 12th: Debt Collection (1-day Workshop)
Need any help with negotiation, influencing techniques, or ensuring you retain your customers’ business when dealing with debt collection? This course is for you! Cover the fundamentals to keep your customers content, your organisation happy, and receive an A+ in collecting outstanding debt.

Thursday 28th: Train The Trainer (1-day Workshop)
Activities, interaction, learning and networking. This comprehensive course will provide you with all the tools you need to be the best trainer, speaker or presenter you can be in 2019! If you enrol in this course in conjunction with our LEGO: Serious Play Workshop, receive a 10% discount!


In addition to our popular public workshops, we are more than happy to have a chat regarding any in-house training you may need.

If you are aware of your pain points already that’s a great start, however we have many clients come to us saying that they’re not exactly sure of what they need! Part of our role is to help you identify these needs, and tailor a solution to fit your organisation.

Please remember… If you have any questions about any training you would like, or are even after a more general discussion about how we can help you, we are always more than happy to have a chat! Please don’t hesitate to get in touch with us here for an obligation-free discussion about any soft skills training you think would be beneficial to you or your team.

Or you can call us on (09) 447 1994 for any 
other information.

                 Have a good one – see you next month!