Welcome to October! We have a lot happening this month, as we wind closer to the year’s end (how scary is that…?)

Our annual LEADERSHIP SUMMIT is coming up fast, on Friday 26th October.
This year’s theme is;

‘Thriving Through Change’

We will have 6 guest speakers tackling the topics of; the personal impact of change, how to lead teams through change, and the support that is available when doing so.

PRICE: 10 SEATS LEFT – $300 + GST EACH (Usually $575 per ticket!)

In addition to some great guest speakers, the day will include a panel to answer any questions about change, table discussions, activities including LEGO Serious Play, as well as plenty of networking opportunities.

This summit is suitable for small to medium business owners and managers, though anyone who may be struggling with any area of change would find value.


Do you find that business dies down over the Christmas period? Are December and January your ‘quiet months’? Why not use that time to get ahead with a qualification?

Alongside our public workshops and in-house training, we also offer a range of online NZQA courses.

These flexible courses allow you to work from home, in your own time, to come out with a qualification in any of the following;

  • NZ Certificate in Contact Centres (Level 3)
  • NZ Certificate in Business (Introduction to Team Leadership) (Level 3)
  • NZ Certificate in Credit Administration (Level 3)
  • NZ Certificate in Credit Management (Level 3)

We can even offer 24/7 support from our wonderful Qualifications Manager Lakshmi. She will assist you through the course as required, and be that helping hand to get you through.

If you would like any more information, or to register for one of these courses, e-mail Carolyn here.


Register for our below mentioned PERSONALITY TYPES, CONFLICT & COMMUNICATION workshop on Thursday 15th November and receive 15% OFF… just mention the code word: PTCCDISCOUNT. Contact us here. 



We have some exciting public courses coming up over the next couple of months! See below for a brief description of each of the workshops. If you would like any more information for any of the courses below, e-mail Anna here.


Friday 26th: Leadership Summit – ‘Thriving Through Change’ (1-day Summit)
As above-mentioned! Come along for a fantastic day of inspiring speakers, a panel to answer all your questions about the impact of change or moving through change, and a great networking opportunity.


Thursday 15th: Personality Types, Conflict & Communication
Ever wanted to learn more about how your personality impacts your communication style? It’s all interlinked, and this fantastic 1-day course will delve into the more psychological aspects (aka the really interesting stuff!) of human interaction, and help you make sense of it all. You will not only gain self-awareness, but awareness of others styles’ so that you can communicate and work more effectively with your colleagues. Result! If you’d like to read more about your personality and work style – check out this article.


In addition to our popular public workshops, we are more than happy to have a chat regarding any in-house training you may need.

If you are aware of your pain points already that’s a great start, however we have many clients come to us saying that they’re not exactly sure of what they need! Part of our role is to help you identify these needs, and tailor a solution to fit your organisation.

In the past few months, we have run in-house workshops on;

Handling Challenging Customers
Conflict Resolution
Debt Collection
Company Culture, Values and Behaviour

Please remember… If you have any questions about any training you would like, or are even after a more general discussion about how we can help you, we are always more than happy to have a chat! Please don’t hesitate to get in touch with us here for an obligation-free discussion about any soft skills training you think would be beneficial to you or your team.

Or you can call us on (09) 447 1994 for any
other information.

Have a good one – see you next month!