by Carolyn Burnet | Jul 8, 2019 | Customer Service, Training & Development
Photo by rawpixel.com from Pexels Customer Service role is ensuring customer satisfaction and making sure customers get the value they paid for from a product or service. It takes place while performing a transaction for the customer in a form of in-person...
by Carolyn Burnet | Jun 23, 2019 | Business, Customer Service
In today’s global marketplace, there is only one true differentiator to make a company standout: Customer Service. The marketplace is very competitive across all industries – with consumers shopping not only between companies, but across countries. Look at the things...
by Carolyn Burnet | Jun 23, 2019 | Customer Service, Uncategorized
Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
by RapidResultsNZ | Mar 11, 2014 | Change Management, Customer Service, Self Development, Staff Management, Team Leadership
Have you ever noticed there are some people in your life that just seem to do nothing but take? These are the people that you only hear from when they want something or when you do connect are rude or disrespectful to you but then expect you to help them. You know...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
Recent Comments