by Carolyn Burnet | Jul 3, 2019 | Self Development, Staff Management, Training & Development
Gone are the days of attaining a certificate, degree, or qualification and never returning to a classroom! Ongoing personal development is necessary regardless of your role or the industry you are currently working in. A lot of schools understand this and are...
by Carolyn Burnet | Jun 23, 2019 | Staff Management, Training & Development
What type of training is needed? Senior Managers know the benefit of training their people: reduction in churn, better productivity, higher engagement, improved team work, personal responsibility…and the list goes on. However, how do they know who are the right people...
by Carolyn Burnet | Jun 23, 2019 | Self Development, Training & Development
I love, love, love reading books! Poring through beautifully illustrated pages, nodding in agreement over a well-worded sentence, and lots of internal messages of “I must remember that”. Wait a few days and…. Nothing! I haven’t retained the information that so excited...
by RapidResultsNZ | Mar 6, 2014 | Change Management, Staff Management, Training & Development
Influencing and persuasion are two words which are often used interchangeably. Regardless of your preference, influencing does include elements of persuasion and in his book entitled Influence: The Psychology of Persuasion Professor Robert Cialdini shares the six laws...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
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