Customer Service

CUSTOMER SERVICE

This 1-day course is designed for anyone who deals with customers either face-to-face or by phone.

DIFFICULT CUSTOMERS

This programme provides the solutions to dealing with difficult situations with customers.

CONFLICT MANAGEMENT

This programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.

Sales

SERVICE BASED SELLING

This course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.

SALES IN ROI

This programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.

OBJECTION HANDLING

This programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.

Leadership

TEAM LEADERSHIP

From motivating your team to time management and conflict resolution, effective team leadership is a vital but multi-faceted role in your company.

TEAM LEADER SUMMIT

Brought to you by Rapid Results and CRM Consulting, the Summit is an opportunity for Team Leaders to network and learn new ways to lead their teams and have more of a decision-making role in their centre.

TMI PROFILES

TMI Profiling using the TMP Profile tool is an excellent way to understand your own work preferences as well as that of your colleagues. You can improve productivity and team work through this tool so quickly that it is a cost effective way to improve the way teams work together in a short space of time.

MANAGING MULTIPLE PRIORITES

To develop time management skills in order to maximise efficiency and availability. To understand how to manage stress through time management. Learn how to manage tasks effectively and become more assertive in dealings with others.

Speciality

HOW TO GET THE BEST OUT OF ENTRY LEVEL EMPLOYEES

Rapid Results provides services that assist organisations develop their staff to reach their professional potential. With expertise in people development, the team at Rapid Results are experienced at delivering training to achieve rapid and sustainable results to bring positive change.

LEGO SERIOUS PLAY

The Introduction session to LEGO Serious Play gives you an overview of where the concept comes from, a chance to experience for your self the methodology as you build models and discuss and take away your lego with you.

LEGO FOR TEACHERS

Within schools, Lego can be used in either one or both of two ways;

In a session with children in the classroom to tackle common issues and build confidence.

In a ‘staff session’ with teachers as a team building exercise, and a way to easily communicate ideas and thoughts on all kinds of matters relating to teaching.

PERSONALITIES & COMMUNICATION

This programme is for anyone who wants to learn how to more effectively communicate.

PRESENTATION SKILLS

This course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.

TRAIN THE TRAINER

This course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.

COLLECTIONS TRAINING

This course is designed at entry level for people who have to negotiate – especially with debts owed to the organisation.

RETURN ON INVESTMENT

This course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.

ONE ON ONE COACHING

Anyone involved in one-on-one or small group training who is wishing to promote a culture of excellence within their team will appreciate the practical skills learned on this course.

NZQA QUALIFICATIONS

NZQA QUALIFICATIONS

Rapid Results is one of the leading providers of NZQA qualifications. Check out our course catalogue here.

Online Training Courses

ONLINE TRAININGS

COMING SOON!