by Carolyn Burnet | Jun 23, 2019 | Business, Customer Service
In today’s global marketplace, there is only one true differentiator to make a company standout: Customer Service. The marketplace is very competitive across all industries – with consumers shopping not only between companies, but across countries. Look at the things...
by Carolyn Burnet | Jun 23, 2019 | Change Management, Staff Management
“Glad he’s gone – he just didn’t fit in.” Ouch – not a nice legacy when leaving a company. But who’s actually responsible for having team members “fit”? Inductions need to entail more than contracts, introductions, and technical training. New people need to know why...
by Carolyn Burnet | Jun 23, 2019 | Self Development, Training & Development
I love, love, love reading books! Poring through beautifully illustrated pages, nodding in agreement over a well-worded sentence, and lots of internal messages of “I must remember that”. Wait a few days and…. Nothing! I haven’t retained the information that so excited...
by Carolyn Burnet | Jun 23, 2019 | Customer Service, Uncategorized
Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
by Carolyn Burnet | Jun 21, 2019 | News Letter
Businesses need their staff to continually change and develop to ensure ongoing success. Lecturing, telling, and instructing alone are not effective to ensure learning. Most people are reluctant to change, as an innate process called homeostasis works to keep...
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