rapid results Blog
How do we future proof ourselves in a time of rapid technological change?
Gone are the days of attaining a certificate, degree, or qualification and never returning to a classroom! Ongoing personal development is necessary regardless of your role or the industry you are currently working in. A lot of schools understand this and are...
Do You Need Training?
What type of training is needed? Senior Managers know the benefit of training their people: reduction in churn, better productivity, higher engagement, improved team work, personal responsibility…and the list goes on. However, how do they know who are the right people...
The One SURE FIRE Way to Make Your Company Stand Out!!
In today’s global marketplace, there is only one true differentiator to make a company standout: Customer Service. The marketplace is very competitive across all industries – with consumers shopping not only between companies, but across countries. Look at the things...
Fitting In
“Glad he’s gone – he just didn’t fit in.” Ouch – not a nice legacy when leaving a company. But who’s actually responsible for having team members “fit”? Inductions need to entail more than contracts, introductions, and technical training. New people need to know why...
Retaining New Knowledge
I love, love, love reading books! Poring through beautifully illustrated pages, nodding in agreement over a well-worded sentence, and lots of internal messages of “I must remember that”. Wait a few days and…. Nothing! I haven’t retained the information that so excited...
The Role of Customer Service
Competition is ever present – if we don’t look after our customers then someone else will! But how do I do this? What is Customer Service? We all know poor customer service when we experience it. We’re kept waiting – either in a queue or on the phone. Our toes are...
Recent Comments