rapid results course catalogue
CUSTOMER SERVICEThis 1-day course is designed for anyone who deals with customers either face-to-face or by phone.
DIFFICULT CUSTOMERSThis programme provides the solutions to dealing with difficult situations with customers.
CONFLICT MANAGEMENTThis programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.
SERVICE BASED SELLINGThis course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.
SALES IN ROIThis programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.
OBJECTION HANDLINGThis programme provides the solutions to dealing with difficult situations with customers, staff and colleagues.
TEAM LEADERSHIPFrom motivating your team to time management and conflict resolution, effective team leadership is a vital but multi-faceted role in your company.
TMI PROFILESTMI Profiling using the TMP Profile tool is an excellent way to understand your own work preferences as well as that of your colleagues. You can improve productivity and team work through this tool so quickly that it is a cost effective way to improve the way teams work together in a short space of time.
MANAGING MULTIPLE PRIORITESTo develop time management skills in order to maximise efficiency and availability. To understand how to manage stress through time management. Learn how to manage tasks effectively and become more assertive in dealings with others.
HOW TO GET THE BEST OUT OF ENTRY LEVEL EMPLOYEES
Rapid Results provides services that assist organisations develop their staff to reach their professional potential. With expertise in people development, the team at Rapid Results are experienced at delivering training to achieve rapid and sustainable results to bring positive change.
LEGO SERIOUS PLAYThe Introduction session to LEGO Serious Play gives you an overview of where the concept comes from, a chance to experience for your self the methodology as you build models and discuss and take away your lego with you.
LEGO FOR TEACHERS
Within schools, Lego can be used in either one or both of two ways;
In a session with children in the classroom to tackle common issues and build confidence.
In a ‘staff session’ with teachers as a team building exercise, and a way to easily communicate ideas and thoughts on all kinds of matters relating to teaching.
PERSONALITIES & COMMUNICATIONThis programme is for anyone who wants to learn how to more effectively communicate.
PRESENTATION SKILLSThis course approaches sales with the goal of showing customers the value of your products or services, while putting the customer’s needs first and helping them to feel valued as well.
TRAIN THE TRAINERThis workshop is designed to support Trainers to create memorable and meaningful presentations, to understand the art of engagement and the importance of emotion, and to maximize your own style.
COLLECTIONS TRAININGThis course is designed at entry level for people who have to negotiate – especially with debts owed to the organisation.
ONE ON ONE COACHINGAnyone involved in one-on-one or small group training who is wishing to promote a culture of excellence within their team will appreciate the practical skills learned on this course.
We offer a range of online qualifications which are completed while the learner is still working.